Refund policy

Return policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return.

To be eligible for a return:

• Item(s)s must be returned and posted within 30 days of the date your order is delivered/received.
• Item(s) must be returned in the original packaging, and in ‘as new’ condition.
• You must provide a photo of your item/s prior to shipping so we can assess the condition.

In the event that your order arrives damaged in any way, please email us at thetoewel@gmail.com as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.